Shipping and Delivery Policy

1. Introduction

1.1 Overview

RequireHire is a digital platform providing online services for job seekers and recruiters. This Shipping and Delivery Policy explains how we deliver our services and any physical items (if applicable) to our users.

1.2 Nature of Services

RequireHire primarily offers digital services delivered electronically through our Platform at https://requirehire.com. Most of our services require no physical shipping.

1.3 Applicability

This policy applies to:

• Digital service delivery
• Electronic certificates and documents
• Physical items (if any, such as merchandise, welcome kits, or marketing materials)
• Service activation timelines

2. Digital Service Delivery

2.1 What Are Digital Services?

Our digital services include:

• Account creation and activation
• Premium subscription access
• Job posting services
• Profile enhancement features
• AI-powered job matching
• Interview scheduling tools
• Background verification services
• Resume writing services
• Certificates and recommendations
• Access to Platform features

2.2 Instant Digital Delivery

Most services are delivered instantly:

2.3 How Digital Services Are Delivered

Delivery Methods:

• Platform Access: Features activated in your account
• Email Notification: Confirmation sent to registered email
• In-App Notification: Alerts within the Platform
• Dashboard: Services visible in your account dashboard
• Download Links: For documents, certificates, reports

2.4 Service Activation Timeline

2.5 Factors Affecting Delivery Time

Digital service delivery may be affected by:

• Payment verification delays
• Bank processing time (for transactions)
• Document verification requirements
• Manual review processes (for certain services)
• Technical issues or system maintenance
• High volume periods
• Completeness of information provided

3. Electronic Documents and Certificates

3.1 Types of Documents

We deliver the following electronically:

• Internship/Employment Completion Certificates
• Letters of Recommendation
• Background Verification Reports
• Resume/CV (if using our writing service)
• Invoice and payment receipts
• Service agreements
• Verification documents

3.2 Delivery Format

Digital Format:

• PDF documents via email
• Downloadable from your account dashboard
• Secure encrypted delivery for sensitive documents
• Digital signatures where applicable
• Stored in your account for future access

3.3 Delivery Timeline

• Certificates: Within 3-5 business days of completion
• Recommendations: Within 5-7 business days of request
• Verification Reports: 3-7 business days after verification
• Resumes: 3-5 business days (draft); 7-10 days (final)
• Invoices: Instant upon payment
• Agreements: Instant upon signup

3.4 Document Retrieval

You can retrieve documents:

• From your account dashboard anytime
• Via download links in emails (valid for 30 days)
• By requesting resend: support@requirehire.com
• Documents stored for duration of account

4. Physical Items (If Applicable)

4.1 What Physical Items?

RequireHire may occasionally deliver physical items such as:

• Welcome kits for enterprise clients
• Branded merchandise (promotional)
• Marketing materials
• Event passes or materials
• Physical certificates (if specifically requested)
• Hardware tokens (for enterprise security)

4.2 Shipping Within India

Coverage:

• We ship within India only
• All 28 states and 8 union territories covered
• Serviceable PIN codes as per courier partner

Shipping Partners:

• Delhivery
• Blue Dart
• India Post
• FedEx
• DHL (for specific items)

Shipping Charges:

• Usually FREE for items sent as part of service
• If charges apply, communicated before dispatch
• Typically: Rs.50-200 depending on location and item

Delivery Timeline:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days
• North-East & Island Territories: 10-15 business days

5. Delivery Issues and Resolution

5.1 Non-Delivery of Digital Services

If service not activated within expected time:

1. Check your account dashboard
2. Verify payment was successful
3. Check spam/junk email folder
4. Contact support: support@requirehire.com

Resolution Timeline:

• Acknowledgment: Within 24 hours
• Investigation: 24-48 hours
• Resolution: Within 3-5 business days

5.2 Non-Delivery of Physical Items

If physical item not received within expected time:

1. Track package using tracking number
2. Contact courier partner
3. Contact us: support@requirehire.com

5.3 Damaged or Incorrect Items

For physical items:

• Damaged Items: Report within 24 hours of delivery with photos
• Incorrect Items: Report within 24 hours of delivery

Resolution: Replacement shipped within 5-7 business days

6. Cancellation and Modifications

6.1 Digital Services

• Before Activation: Can be cancelled for full refund (as per Refund Policy)
• After Activation: Subject to Refund and Cancellation Policy

6.2 Physical Items

• Before Dispatch: Can be cancelled for full refund
• After Dispatch: Cannot be cancelled; return process as per Refund Policy

6.3 Address Modification

• Before Dispatch: Address can be changed by contacting support
• After Dispatch: Very difficult to modify; contact courier partner directly

7. International Delivery

7.1 Current Status

Currently, RequireHire does NOT support international shipping or service delivery.

Services available only for:

• Users residing in India
• Indian job market
• India-based companies

7.2 Future Plans

We plan to expand internationally. Stay tuned for updates!

Interested in international services? Email: international@requirehire.com

8. Special Circumstances

8.1 Force Majeure

Delivery may be delayed due to circumstances beyond our control:

• Natural disasters (floods, earthquakes, cyclones)
• Pandemics or health emergencies
• Political unrest or strikes
• Government restrictions or lockdowns
• Courier service disruptions

In such cases, we will communicate delays promptly and work to minimize impact.

9. Contact Us

For any questions regarding shipping and delivery: